Privacy Policy

Shalom Care Mumbai ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, mobile number, email address, home address, and city when you book a service, submit an enquiry, or apply for employment.
• Health-Related Information: Where relevant to providing care services, we may collect information about the care recipient's medical conditions, with consent, solely to match appropriate caregivers and ensure quality care.
• Caregiver Information: For caregivers, we collect identity documents, address proof, police verification records, and employment history as part of our verification process.
• Usage Data: Information about how you interact with our website, including pages visited and actions taken.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our home care services
• Match clients with appropriate caregivers based on care needs
• Communicate with you regarding bookings, enquiries, and service updates
• Process caregiver applications and conduct verification checks
• Improve our services and website experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Caregivers assigned to your care, limited to information necessary for providing care
• Third-party verification services for background and police verification checks
• Legal authorities when required by law

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

5. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Caregiver verification records are retained as required by applicable regulations.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information, subject to legal and contractual restrictions. To exercise these rights, please contact us at info@shalomcaremumbai.com.

7. Cookies

Our website may use cookies to enhance user experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at info@shalomcaremumbai.com or call +91 98765-43210.