Frequently Asked Questions
Everything you need to know about our home care services.
Booking & Process
You can book a caregiver through our website booking form, by calling our helpline at +91-98765-43210, or by sending us a WhatsApp message. We typically confirm bookings within 2-4 hours and deploy caregivers within 24 hours of confirmation.
Yes, if you have previously worked with a caregiver from our team and wish to book them again, we will do our best to accommodate your request based on their availability and current assignments.
About Our Caregivers
Our caregivers are trained nursing assistants, home health aides, and certified care professionals. Many hold ANM/GNM certifications, have experience in hospitals and nursing homes, and undergo regular training updates to stay current with best care practices.
Yes, most of our caregivers are fluent in Hindi, Marathi, and English. We also have caregivers proficient in Tamil, Telugu, Bengali, and other regional languages based on availability.
General Questions
Shalom Care Mumbai provides comprehensive home care services including Elder Care, Senior Citizen Care, Patient Care, Baby Care, Mother & Baby Care, Post-Hospital Care, Bedridden Patient Care, Companionship Care, Hospital Attendant Services, and Wellness Massage services — all at your doorstep across Mumbai, Navi Mumbai, and Thane.
Yes, all our caregivers undergo a strict 3-step verification process: Government ID & Background Check, Police Verification Certificate, and Professional Training Assessment. Only caregivers who pass all three stages are deployed to clients.
We serve all areas of Mumbai including Bandra, Andheri, Borivali, Powai, Dadar, Chembur, Kurla, Mulund, Thane, Navi Mumbai, Kharghar, Vashi, and surrounding areas. Call us to confirm service availability in your specific location.
Your satisfaction is our top priority. If you are not satisfied with the assigned caregiver for any reason, please contact us immediately and we will arrange a replacement caregiver within 24 hours at no additional cost.
Pricing & Payments
Our pricing starts at ₹1,800/day for 12-hour basic care and ₹2,500/day for 24-hour full-time special care. Monthly packages start from ₹30,000. Prices vary by service type and care level. Visit our pricing page or call us for a customized quote.
No, there are absolutely no hidden charges. The price quoted to you includes the caregiver's services for the agreed duration. Any additional services or travel beyond standard service areas may incur additional charges, which will be communicated upfront.
Still Have Questions?
Our care advisors are available 24/7 to help.